Return Policy

We have a comprehensive return policy designed to ensure customer satisfaction. Here are the key points of their return policy:

1. Returns and Refunds
Product Not as Described: If the item is not as described or is of low quality, you can open a dispute to request a refund or a replacement. Treat To Paws offers a full refund if the item is returned in its original condition.
No-Reason Returns: Some items are eligible for "Free Return" which allows you to return products within 15 days after receipt without any reason. The items should be in perfect condition, unused, and in the original packaging.
2. Return Shipping Costs
Buyer Responsibility: For most cases where the product is returned due to personal reasons, the buyer is responsible for the return shipping costs.
Seller Responsibility: If the product is defective, damaged, or not as described, we are responsible for the return shipping costs.
3. Return Process
Open a Dispute: Initiate the return process by opening a dispute once you open the product. Provide details and evidence, such as photos or videos of the item.
Return the Item: If a return is agreed upon, you will receive instructions on how to send the item back.
4. Timeframe for Returns
Dispute Timing: Disputes must be opened within the Buyer Protection period, which usually lasts for 60 days after the purchase date.
Processing Time: Once the item is returned and confirmed to be in the expected condition, refunds are typically processed within 10-15 days.
5. Conditions and Exceptions
Condition of Return Items: Items must be returned in the condition they were received, with all accessories and original packaging.
Exceptions: Certain items, such as perishable goods, personalized items, and intimate products, might not be eligible for return.